Digital Assistant

Role of a digital assistant

• You will complete an introduction to Citizens Advice and training for your role.

• You will talk to clients face to face to help them find information online that can help them solve their problems.

• You will help clients to carry out an activity online to solve their problems.

Some examples of what you could do:

• Find the information online that explains how to check a client's state pension age and help them to do this.

• Help a client find and understand steps they can take to deal with their rent arrears.

Personal skills/attributes that a digital assistant needs:

• Be friendly and approachable.

• Be non-judgemental and respect views, values and cultures that are different to your own.

• Have good listening skills.

• Have excellent verbal and written communication skills.

• Have good maths and IT skills.

• Be able to understand information and explain it to others.

• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.

• Be willing to undertake training in your role.