Aims and principles
Our service provides free, independent, confidential and impartial advice for everyone in the community on their rights and responsibilities.
Citizens Advice is committed to
Providing a quality advice service which meets the changing advice needs of our community
Improving the policies and practices that affect peoples' lives, through campaigning and providing a voice for them to be heard
Promoting equality and diversity in our community, by challenging and preventing prejudice and discrimination and ensuring equal access to all
Our service is committed to the promotion of equal opportunities in all aspects of our work and to opposing discrimination on the basis of race, religion, gender, sexual identity, life style, disability or other identity issues.