Adviceline: 0300 3309 077
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Claro Website Reader

Claro Website Reader will read any text on this website out to you. Plug in your headphones and use it now!

Click here if you want to know more.

“How do I use the Claro Website Reader?”

Play & Stop

Click and Play: click on a sentence and click play.
Text Select: highlight some text to hear it read aloud.
Stop: press the stop button to stop voice immediately.


Settings: more readability settings and to change the voice.
Voices: the default language will match this web page or your browser.

Citizens Advice drop-in service

Please note that due to health concerns relating to COVID-19 (Coronavirus), our drop in services are currently unavailable.

We're still offering information and advice via:

  • Telephone (0300 3309 077) - you may be asked to leave your name and number during busy periods.
  • Email (This email address is being protected from spambots. You need JavaScript enabled to view it.), or
  • Complete the contact form on our website.

We'll attempt to make contact on 3 occasions via your preferred channel. Please note that telephones will display an unknown caller when we call. If you have email remember to check your spam folder if you haven't heard from us.


Free TV Licences are changing

Update 16/03/2020

Due to concerns with Coronavirus, it has been announced that the end of the current Free TV Licence scheme has been pushed back to 31st July 2020, with the new scheme now beginning on 1st August 2020.

The current Free TV Licence scheme stops on the 31st May 2020 and a new scheme will start on 1st June 2020. Read below to find out more about these changes:

Continue Reading


Closure of our services at The Turnpike on Wednesdays

Starting from next week, our services at The Turnpike will be closed on Wednesdays, and as a result we'll no longer be offering Digital Hub services on those days. Wednesday 11th March 2020 will be the first day that this goes into effect. We apologise for the inconvenience this may cause.

Our Digital Hub services will remain open on Fridays from 9am to 1:30pm at The Turnpike, as well as Tuesdays and Fridays from 10:30am to 2pm at Magnum House. Please see the Dropping in page to keep up to date on our opening times.