Helping residents to take early action on debt

Open wallet

At Citizens Advice Wigan Borough, we help our clients to resolve all sorts of issues by giving them the advice and support they need. One of the reasons people come to us for help is to manage and deal with debt.

We recently talked about reasons to address consumer debt head-on, but the best way to deal with debt is often to take early action. This can prevent the situation from getting worse, which can have an effect on your health and well-being.

Whether it’s consumer debt like credit cards, or rent / council tax arrears, our dedicated advisers can help you to find a way forward. Here are some stories from clients we’ve helped recently.

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Why we’re urging the government to #KeepTheLifeline for Wigan and Leigh residents

Coins

At Citizens Advice Wigan Borough, we recently launched our #KeepTheLifeline campaign, urging the government to commit to keeping the £20 uplift to Universal Credit. The £20 a week uplift has been a vital lifeline for many families across Wigan and Leigh during the COVID-19 pandemic, but it’s due to end in April this year.

In this blog, we share the reasons why the £20 uplift to Universal Credit matters to Wigan and Leigh residents and why we’re urging our MPs to #KeepTheLifeline.

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Refernet

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At Citizens Advice Wigan Borough, we know the importance of working together with partners across Wigan & Leigh to ensure our clients get the best access to services and help they need.

That’s why we’re looking for more partners to sign up to our new Refernet scheme - an easy-to-use digital referral system that allows organisations to work together with us to best support the wellbeing of residents.

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Meet the team - Gena Merrett, Chair of Trustee Board

Gena Merrett, Chair of Trustee Board

Our board of trustees is responsible for governing our charity and making sure we meet our charitable aims. The board is made up of volunteers; people giving their spare time to help guide our charity. They are there to support our Chief Officer and management team and meet approximately every 6 weeks - currently via Zoom!

This month, we spoke to Dr Gena Merrett, Chair of Trustees, to find out more about her role. Gena joined the board in March 2017 and became Chair 18 months later.

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Looking back on 2020 - delivering advice in a pandemic

Adviser with client

There’s no denying 2020 was a tough year for everyone with the coronavirus pandemic affecting all of us in some way or another. Across the country demand for Citizens Advice services was higher than ever. At Citizens Advice Wigan Borough we have a strong commitment to helping the people of Wigan & Leigh whenever they need us, and last year that was the case more than ever.

The unprecedented nature of last year saw a lot of people experiencing situations that they’d never dealt with before, such as redundancy, debt or claiming benefits for the first time. We made sure we were there for people at every step of the way whilst adapting our own services to continue delivering quality advice in unusual circumstances.

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