Welcome to Citizens Advice Wigan Borough
Please note that due to health concerns relating to COVID-19 (Coronavirus), our drop in services are currently unavailable.
We're still offering information and advice via:
- Telephone (0300 3309 077) - you may be asked to leave your name and number during busy periods.
- Web chat, or
- Complete the contact form on our website.
We'll attempt to make contact on 3 occasions via your preferred channel. Please note that telephones will display an unknown caller when we call. If you have email remember to check your spam folder if you haven't heard from us.
Energy Advice Programme 2020-21
Citizens Advice Wigan Borough's Energy Advice Programme resumes from August 2020 until March 2021....
A successful PIP appeal
One of our caseworkers has been helping a client with a PIP appeal for almost 2 years. We have...
Stop Loan Sharks
Due to the COVID-19 pandemic, more people are being left vulnerable financially. Loan sharks may...
Migrant worker advice
Our migrant worker adviser Justyna is still available for advice over the phone. If you want to...
Free TV Licences are changing
The current Free TV Licence scheme stops on the 31st July 2020 and a new scheme will start on 1st...
How to get help
If you wish to seek advice by email, please use our contact form as it will allow us to help you more quickly.
For advice over the phone, you can call our Adviceline on 0300 3309 077. More info on this page.
If you're thinking of dropping in, please see our drop-ins page for opening times at our offices and outreaches.
Make a difference
Citizens Advice Wigan Borough is a charity that provides a vital service for thousands of people living across Wigan and Leigh. But to do so, we need YOU to help us support your community by volunteering with us.
So join us today and make a difference to hundreds of peoples' lives -- and your own.
Get in touch
Call: 01942 709 709
What to expect when visiting us
- A welcoming reception
- An understanding approach and sufficient time to attend to your case
- A free service that is confidential, impartial, and non-judgemental
- A service that is available to all regardless of class, race, gender, sexual identity, culture or income
- Information that is accurate, unbiased and presented in a clear manner
- Provision of written notes, booklets or Information System printouts where appropriate
- Assistance in planning future action where necessary
- Effective referral of cases to other organisations when appropriate
- Effective application of the complaints procedure, if invoked
Outside the borough?
Please Note -
For those living outside of Wigan Borough, please enter your postcode or town in the search box below to find your local Citizens Advice office.