Help yourself
Citizens Advice is currently under higher demand than usual and therefore we recommend that in order to resolve your issue promptly, that you attempt to use the available self-help resources below before reaching out to us.
Search Citizens Advice for help
Your money
Benefits ↗
It's important to make sure that you get all the help that you're entitled to. These pages give you information on benefits and tax credits if you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran. There is also information about council tax and housing costs, national insurance, payment of benefits and problems with benefits.
Universal Credit ↗
Information about Universal Credit, making a claim, and what to do if you encounter problems with payment or sanctions.
Work ↗
Checking your employment status, information about pay, sick pay, working hours and rest breaks, holiday entitlement, grievances, disciplinary meetings, and leaving your job.
Tax ↗
Help with issues such as checking income tax rates, understanding the Pay As You Earn (PAYE) system and National Insurance, completing your tax return, getting tax refunds, and understanding tax on pensions.
Debt and money ↗
Getting help with cost of living, help with debt, food banks, financial advice, budgeting, mortgage problems, rent arrears, gambling problems, tax advice, pensions, actions that your creditor can take, and debt solutions.
Our online resources should help you to resolve your problem and we recommend using these before trying to contact us. We are here to support you if you’re still unable to resolve your issue. for
Your family
Family ↗
Living together, marriage and civil partnership, separation and agreements, death and wills, gender violence and domestic abuse, children, young people and parenting, looking after people, and school problems and costs.
Health ↗
Getting advice about health costs and services, advice with mental health, and making a complaint about a health service or social care services for older people.
Housing ↗
Housing issues will always arise and therefore you need to know your rights and responsibilities. You could also find yourself threatened with eviction if you can't cope with your mortgage payments. On these pages you can find information about how to go about renting or buying a home or just finding somewhere to live. You can also find advice on handling problems with your landlord and help to avoid losing your home.
Our online resources should help you to resolve your problem and we recommend using these before trying to contact us. We are here to support you if you’re still unable to resolve your issue. for
Your daily life
Consumer ↗
Holidays and transport, buying or repairing a car, issues with a purchase or if you’ve changed your mind with a purchase or service, insurance, scam awareness and what to do if you have been scammed, water, phone, internet and TV, post and parcel delivery, event tickets, and vets and pets.
Energy ↗
Information about your energy meter, saving energy, problems with your energy bill, getting help if you are struggling to pay your energy bills, getting a better energy deal, problems with your energy supply, making a complaint about your energy supplier, moving home, and claiming back credit from your energy supplier.
Our online resources should help you to resolve your problem and we recommend using these before trying to contact us. We are here to support you if you’re still unable to resolve your issue.
Your rights
Discrimination ↗
If you feel that you have been discriminated against, you may be able to take action. You can check what type of discrimination or hate crime you’ve experienced and what steps to take. There is also information on the public sector equality duty.
Civil rights ↗
Here we look at some of your most important civil rights, including your basic human rights. We also explain how to complain to an ombudsman.
Immigration ↗
Information about the EU Settlement Scheme, visas, getting British citizenship, if your immigration status lets you get benefits and services, asylum and refugees, trafficking, deportation and living in the UK illegally, and proving your right to live in the UK with the Windrush scheme.
Legal system ↗
Dealing with legal problems can be difficult and confusing. Here we explain things like getting free or affordable legal advice and taking your case to court without a lawyer.