Debt Adviser (Trainee considered)

Purpose of Role

As a debt adviser you will use sensitive listening and questioning skills in order to engage with clients who may be vulnerable and distressed. You will help them understand their options to resolve their situation, support them to decide on a course of action and, when required, negotiate with creditors on their behalf. You will need to be able to work to strict targets, have excellent oral and written skills and good numerical skills, to calculate benefits and accurately compile financial statements.

You will deliver advice across a range of channels, although mainly digital and may have the opportunity to work from home part of the week following a probationary period.

** Full training will be provided as required **

What we offer

• 34 days paid leave (including bank holidays)

• Additional leave entitlement after 3 years 

• Paid for Employee Assistance Scheme

• Flexible working

• Hybrid working after probationary period

• Access to discounted private health care

• Contractual sick pay (following period of employment)

• Death in Service benefit (if enrolled in pension)

• Company pension scheme

• Monthly social events