Adviceline: 0300 3309 077
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Claro Website Reader

Claro Website Reader will read any text on this website out to you. Plug in your headphones and use it now!

Click here if you want to know more.

“How do I use the Claro Website Reader?”

Play & Stop

Click and Play: click on a sentence and click play.
Text Select: highlight some text to hear it read aloud.
Stop: press the stop button to stop voice immediately.


Settings: more readability settings and to change the voice.
Voices: the default language will match this web page or your browser.


Receptionists are the face of the service. Therefore it is important to create a good impression and to make clients and visitors feel comfortable and welcome.

Role of a Receptionist

The receptionist’s duties include:

  • Welcoming clients and visitors professionally and courteously
  • Directing them to the appropriate service or room
  • Inputting client details on IT systems
  • Ensuring clients know what is happening and how long they have to wait
  • Explaining the services available
  • Helping people with leaflets and self-help materials/resources, including accessing help on a computer
  • Monitoring client numbers and waiting times
  • Maintaining the reception area

Personal skills/attributes that a receptionist needs:

  • A commitment to the aims and principles of Citizens Advice
  • Friendly and approachable
  • Ability to deal with clients in a sensitive and professional manner
  • Basic IT skills
  • A willingness to work within a team