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Receptionists are the face of the service. Therefore it is important to create a good impression and to make clients and visitors feel comfortable and welcome.

Role of a Receptionist

The receptionist’s duties include:

  • Welcoming clients and visitors professionally and courteously
  • Directing them to the appropriate service or room
  • Inputting client details on IT systems
  • Ensuring clients know what is happening and how long they have to wait
  • Explaining the services available
  • Helping people with leaflets and self-help materials/resources, including accessing help on a computer
  • Monitoring client numbers and waiting times
  • Maintaining the reception area

Personal skills/attributes that a receptionist needs:

  • A commitment to the aims and principles of Citizens Advice
  • Friendly and approachable
  • Ability to deal with clients in a sensitive and professional manner
  • Basic IT skills
  • A willingness to work within a team