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Adviser

Without our volunteer advisers we could not continue to help the people we do. Our advisers look at a client’s situation holistically, rather than looking at their problems in isolation from one another. By assessing people’s needs and own capabilities, advisers can identify the most appropriate course of action. Advisers are given free training, both formal and on-the-job.

Role of an Adviser

Responsibilities include:

  • Exploring the client’s problem(s) and situation and identify any risk/ emergencies
  • Assessing the client's ability to deal with the problem themselves with guidance
  • Helping them understand their options and the pro’s and con’s of each option
  • Helping them negotiate with people such as creditors or service providers
  • Drafting letters and completing forms
  • Making phone calls on their behalf
  • Listening without judgement

Personal skills/attributes that an adviser needs:

  • Good communication skills both written and oral
  • Polite, professional telephone manner and the ability to negotiate
  • Ability to work on own initiative
  • Confidence and enthusiasm in dealing with clients
  • Ability to deal with clients in a sensitive and professional manner
  • Willingness to learn and develop skills
  • An understanding of and a commitment to the Service aims and principles

If you're a law student and you train as a Citizens Advice adviser, you can get up to six months off your solicitor training contract!

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