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Digital Information Assistants

Not all clients need advice – some just need help to find the right information. Others need support to use digital services. Our digital and information assistants provide exactly that, helping clients to use things like tablets, kiosks, online PCs, benefits calculators and direct-dial phones. In doing so, they help build the skills and confidence of clients to find information online and use digital services like vehicle tax renewal, finding a rented property and claiming benefits.

Role of Digital Information Assistants

  • explaining the service to members of the public
  • supporting clients with using self-help services including tablets, kiosks and PCs
  • helping clients to identify the correct leaflet, self-help resource or service provider
  • identifying when clients need to be referred for more help
  • signposting clients appropriately to suit their needs following agreed protocols
  • recording client numbers and issues.

To do this you need to be:

  • competent in using IT to complete forms and conduct transactions online
  • polite, friendly, open and approachable

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