As an administrator you will be part of a team responsible for ensuring the smooth, day to day running of the service.
An Adviceline telephone assessor is a diverse role and you will not be expected to know it all! We provide all Adviceline telephone assessors with training, which will help you develop the skills you need to deliver an excellent level of service to clients.
Without our volunteer advisers we could not continue to help the people we do. Our advisers look at a client’s situation holistically, rather than looking at their problems in isolation from one another. By assessing people’s needs and own capabilities, advisers can identify the most appropriate course of action. Advisers are given free training, both formal and on-the-job.
By using evidence routinely collected from the clients, you could help bring about changes in local and national policies and services which can benefit everyone - even those who have never used Citizens Advice.
Not all clients need advice – some just need help to find the right information. Others need support to use digital services. Our digital and information assistants provide exactly that, helping clients to use things like tablets, kiosks, online PCs, benefits calculators and direct-dial phones. In doing so, they help build the skills and confidence of clients to find information online and use digital services like vehicle tax renewal, finding a rented property and claiming benefits.
Domestic Abuse Prevention Project
Volunteers on our domestic abuse prevention project visit people’s homes following a domestic incident being reported to the police. During the home visit the assessor will use listening and questioning skills to help identify whether there are other issues contributing to the relationship problems. Sometimes issues such as debt, children, substance dependency issues or counselling needs can contribute to unhealthy relationships. The home visitor’s role is to assess the family’s needs and provide information, signpost or referral to other organisations, so that those involved can get the help they need and prevent further incidents occurring.
As a financial education volunteer, you will be discussing basic skills around budgeting, banking, credit and saving. You will help clients to understand how to go about managing their money effectively.
Every local Citizens Advice is a registered charity, mainly funded by local authorities, companies, charitable trusts and individuals.
A wide range of our essential work depends on well-run IT systems. We use them for keeping track of cases, keeping in touch with clients, accessing e-services on their behalf, and monitoring trends.
Receptionists are the face of the service. Therefore it is important to create a good impression and to make clients and visitors feel comfortable and welcome.
Trustees are volunteers who use their skills, knowledge and experience to help guide and govern our Charity. Trustees work with the Chief Officer and other staff to shape strategy and give direction.
We recruit for volunteers throughout the year and attend recruitment events to help us expand our services or replace volunteers who have left.