Please note that due to health concerns relating to COVID-19 (Coronavirus), our drop in services are currently unavailable.

We're still offering information and advice via:

We'll attempt to make contact on 2 occasions via your preferred channel. Please note that telephones will display an unknown caller when we call. If you have email remember to check your spam folder if you haven't heard from us.

Help to Claim

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It's free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8 444 (England)

For online advice visit: citizensadvice.org.uk/helptoclaim.

If you're a local organisation working with people who need to help applying Universal Credit get in touch with Clare Whittle - This email address is being protected from spambots. You need JavaScript enabled to view it. for more information on how you can signpost or refer people to our service.

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