Adviceline: 0808 2787 801
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Video advice

Claro Website Reader

Claro Website Reader will read any text on this website out to you. Plug in your headphones and use it now!

Click here if you want to know more.

“How do I use the Claro Website Reader?”

Play & Stop

Click and Play: click on a sentence and click play.
Text Select: highlight some text to hear it read aloud.
Stop: press the stop button to stop voice immediately.


Settings: more readability settings and to change the voice.
Voices: the default language will match this web page or your browser.

Energy Advice Programme 2020-21

Citizens Advice Wigan Borough's Energy Advice Programme resumes from August 2020 until March 2021.
The Energy Advice Programme (EAP) will provide one-to-one (currently via telephone) advice to consumers in fuel poverty, or in a fuel poverty risk group. Clients must be the named person on their energy bill or have proof of consent to speak on their behalf and have a copy of the latest bills to hand.
Please contact 0808 2787 801 to request an energy appointment.

EAP advice appointments will be carried out by qualified advisers and during these advice appointments, advisers will support consumers in or at risk of fuel poverty with matters related to:

  • Fuel options, tariffs and energy bills, claiming Warm Home Discounts and accessing priority services
  • Energy and thermal efficiency measures
  • Advice to support with relief from fuel poverty, such as identifying and claiming benefits, and dealing with debt.