Telephone adviceline - 0300 3309 077

Please note that due to health concerns relating to Coronavirus, our drop in services are currently unavailable. This means that there is increased demand for our telephone service and you may be asked to leave your name and contact number. Let us know if there is a best time to call you back. Alternatively, you can contact us via our contact form or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

The telephone line: 0300 3309 077 provides callers with information to assist them with their issues and guidance on the further assistance available to aid resolution. The line is open from 9:00 am to 5:00 pm Monday to Friday, 9:00 am to 12:00 pm Saturday, and also provides 24 hour access to an automated information line.

Calls to this number will be charged at the standard local rate for the area and callers from mobiles can use their inclusive minutes or be charged at standard local rate for the area. If we need to call you back, it will be from a withheld number.

Mrs T, an 82 year old widow, contacted the telephone information line in great distress; she had had a letter from the bailiffs who were due to visit the following day. The adviser was able to establish that the letter related to a previous occupant and contacted the bailiff on behalf of Mrs T to explain. The bailiff's office, once it had been established there had been an error, agreed to cancel the visit. During a follow up call Mrs T commented that she was very relieved and that a weight had been lifted from her shoulders.