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We're experiencing high levels of request for help at the moment, and as a result there may be a delay in returning calls. We'll get back to you as soon as we can. Callbacks will be from a withheld number.

Telephone adviceline - 0808 2787 801

Please note that due to health concerns relating to Coronavirus, our drop in services are currently unavailable. This means that there is increased demand for our telephone service and you may be asked to leave your name and contact number. Let us know if there is a best time to call you back. Alternatively, you can contact us via our self referral service, use web chat or video advice.

Our telephone contact centre staff can provide you with information and simple advice to help you resolve your problem. If further advice is required they can either arrange an appointment with one of our advisers or signpost you to a different organisation who can help you better.

The telephone line is open Monday - Thursday, 9:00 am to 5:00 pm and Friday, 9:00 am to 4:00 pm.

Calls to this number are free.

Please note that if we need to call you back, this will be from a withheld number.

Mrs T, an 82 year old widow, contacted the telephone information line in great distress; she had had a letter from the bailiffs who were due to visit the following day. The adviser was able to establish that the letter related to a previous occupant and contacted the bailiff on behalf of Mrs T to explain. The bailiff's office, once it had been established there had been an error, agreed to cancel the visit. During a follow up call Mrs T commented that she was very relieved and that a weight had been lifted from her shoulders.

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